Refund policy

At Carpentry, we aim to provide transparent and convenient payment options for our customers. Please read the following Fees and Payment Policy to understand our payment methods, fees, and related terms:
1. Pricing:
a. All prices displayed on Carpentry.com are in [currency] and are exclusive of any applicable taxes or shipping fees unless otherwise stated.
b. We reserve the right to change prices at any time without prior notice. However, the price you see at the time of placing an order will be the price you are charged.
2. Payment Methods:
a. We accept various payment methods to ensure a hassle-free checkout process. These methods may include credit cards, debit cards, online payment gateways, and other electronic payment options.
b. Carpentry may partner with trusted third-party payment processors to securely process your payment information. Your payment details will be encrypted and handled in accordance with industry standards to protect your personal and financial information.
3. Order Confirmation:
a. Once your payment is successfully processed, you will receive an order confirmation email containing the details of your purchase.
b. It is important to review the order details carefully and contact us immediately if you notice any discrepancies.
4. Taxes and Duties:
a. Taxes, customs duties, or other fees imposed by your local authorities may apply to your order based on your shipping address and local regulations.
b. Any additional charges related to taxes or customs duties are the responsibility of the customer and may be collected at the time of delivery.
5. Payment Security:
a. We prioritize the security of your payment information. While we take precautions to protect your data, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
b. Carpentry cannot be held liable for any unauthorized access or breach of your payment information that occurs outside our control.
6. Refunds and Cancellations:
a. For information regarding refunds, cancellations, and our return policy, please refer to our separate Refund and Return Policy.

To be eligible for a refund, you must initiate the return process within 7 days of receiving your order
If approved for refund the amount will be credited into customers account within 5-7 working days.
7. Payment Disputes and Chargebacks:
a. If you have any concerns or disputes related to your payment, we encourage you to contact our customer support team at support@carpentry.com. We will work diligently to address and resolve the issue in a fair and timely manner.
b. In the event of a chargeback initiated by the customer without prior communication or proper justification, Carpentry reserves the right to take appropriate legal actions to protect its interests.
Please note that the Fees and Payment Policy outlined above is subject to change at Carpentry's discretion. Any modifications to the policy will be updated on our website accordingly.
We appreciate your trust and support in Carpentry. Should you have any questions or require further clarification regarding fees and payment, please do not hesitate to reach out to our customer support team.